Last Updated: November 2025

Welcome to Broken Arrow Graphics. By accessing or using our website, services, or online merch store, you agree to be bound by the following Terms & Conditions. Please read them carefully. If you do not agree with any part of these terms, you must discontinue use of our website and services.

Broken Arrow Graphics (“we,” “our,” “us”) operates a custom apparel business offering screen printing, embroidery, direct-to-film (DTF), and merchandise sales through our website.

These Terms & Conditions govern all users (“you,” “your”) who:

• Visit or use our website 
• Place orders for custom products 
• Purchase merchandise from our online store 
• Communicate with us through the website
•  

You agree to use the website only for lawful purposes. You may not:

• Interfere with the website’s functionality 
• Attempt unauthorized access to any part of the site 
• Upload malicious code, viruses, or harmful content 
• Use the website for fraudulent, abusive, or illegal activities
   

We reserve the right to restrict or terminate access at any time for behavior that violates these terms.

All content on this website—including logos, text, images, graphics, product designs, artwork, and branding—is the property of Broken Arrow Graphics unless otherwise stated.

You may not:

• Copy, reproduce, or distribute content without written permission 
• Use our branding or designs for any commercial purpose without authorization
   

Customer-provided artwork remains the intellectual property of the customer. By submitting artwork, you grant Broken Arrow Graphics a nonexclusive license to use the artwork for the purposes of fulfilling your order.

• All artwork must be submitted in high-resolution formats such as PNG, SVG, AI, EPS, or PDF. 
• We are not responsible for print quality issues caused by low-resolution or improperly formatted artwork sent by the customer. 
• You affirm that you have full legal rights to any artwork you submit. Broken Arrow Graphics is not liable for copyright violations arising from customer-submitted designs.
   

• All custom orders will receive a digital proof (mockup) before production begins. 
• Production will not begin until the customer approves the proof in writing (email, text, or website approval). 
• Approved proofs are final. Changes after approval may incur additional fees.
   

Standard production time is typically 7–14 business days after proof approval unless otherwise stated. Rush orders may be available for an additional fee.

Production times may be affected by:

• Inventory shortages 
• Supplier delays 
• Large order quantities 
• Peak seasonal demand 

We will notify you of any delays.

We use industry-standard inks and threads. Exact Pantone matching cannot be guaranteed, though we strive to match as closely as possible.

All products sold through our online store are subject to availability. We reserve the right to:

• Limit quantities 
• Modify or discontinue products 
• Adjust pricing without prior notice
   

• Prices are listed in USD. 
• Payment is required before production begins. 
• We accept the payment methods displayed at checkout (e.g., debit/credit cards, PayPal, etc.).
   

Sales tax may apply depending on local regulations.

Shipping times vary based on carrier and location. Once items leave our facility, delivery time is outside our control.

We are not responsible for:

• Lost, delayed, or damaged packages due to carrier issues 
• Incorrect shipping addresses provided by the customer
   

Any additional shipping fees from address changes or reshipments may be charged to the customer.

Due to the personalized nature of custom apparel, all custom orders are final. We do not offer refunds or returns unless the item is:

• Defective 
• Incorrectly decorated 
• Significantly different from the approved proof
   

Claims must be submitted within 7 days of receiving the order.

For non-custom items, customers may request:

• Returns 
• Exchanges 
• Replacements
   

within 14 days of delivery, provided the items are:

• Unworn 
• Unwashed 
• In original packaging
   

Shipping costs for returns may be the customer’s responsibility.

Custom orders can only be canceled before proof approval. Once a proof is approved, cancellations will not be refunded.

Stock merch orders may be canceled only if they have not yet shipped.

Broken Arrow Graphics is not liable for:

• Losses resulting from website downtime 
• Data breaches beyond our reasonable control 
• Delays caused by suppliers or carriers 
• Misuse or improper care of custom products 
• Customer-provided copyrighted material
   

Our total liability shall not exceed the total amount paid for the relevant order.

Use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect customer information.

Our website may contain links to third-party websites. We are not responsible for the content, security, or practices of these external sites.

We may update these Terms & Conditions at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the website indicates acceptance of the updated terms.

These Terms & Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

If you have questions about these Terms & Conditions, contact us:

Broken Arrow Graphics

501 Howell Ave
Devine, Texas 78016
Email: admin@brokenarrowgraphics.com